Multilingual Customer Service Agent jobs are hot right now, with many international, well-known, companies hiring to fill vacancies in their multicultural greek offices. Offering competitive salaries, paid leaves, benefits and an opportunity to develop a host of soft and transferable skills, these positions are becoming increasingly popular with young people at the beginning of their careers, whether they have a university degree or not, as well as with people returning to the workforce after a long sabbatical.
And although more and more people now understand that this new “breed” of modern, international CSA jobs is both rewarding and fun, few outside the industry realize that it can be the beginning of a gratifying and profitable career path.
Customer Service Agents contribute considerable value to the company they work for, as well as its clientele, by providing pre- and after-sales services to customers and users of the company’s products and services. As the first, last, or sometimes only touchpoint, they play a crucial role to the sales funnel or to customer satisfaction. In the process, they develop valuable skills in problem solving, negotiation, troubleshooting, and communication. It is no wonder, then, that those that excel in their role are quickly promoted to supervise, manage, and lead CSA teams, passing on their skills and knowledge.
Although each company has its own organizational chart, positions, promotion policies and processes, most customer service agents that perform consistently well in their CSA role, can expect some type of career advancement after their first 12 or 18 months: depending on the organization, after that period of time they can take up a more senior role, such as shift manager, and / or trainer for their new colleagues.
Senior CS agents (after 12 months on the job, on average) may also be promoted horizontally, to positions that support the CSAs: quality monitoring clerks, backoffice agents, or support agents. These roles tend to have a 10% higher salary, more fixed work schedules, and less contact with clients and potential clients, as their jobs may entail responding to written queries only, answering CSAs questions and providing clarifications about products and services, or performing QA evaluations.
Vertical promotions usually include positions such as team supervisors, team leaders, and managers. These managerial jobs may usually come after 24 months with a company, and may entail a raise of around 25%-30%, depending on the role and organization.
From there on, the sky (and the company’s organizational chart) is the limit, as, depending on the organizational structure, there may be multiple managerial as well as directorial roles, dealing with different aspects of customer service, such as customer satisfaction, client relations, customer advocacy and many more!
Sounds interesting, doesn’t it? Apply to start your own rewarding career path right now, or, if you need more reasons to do so, discover another 9+1 here!
ManpowerGroup® is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brand, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the job done each time, every time.